Hop on board at the Utah Transit Authority (UTA) – a major transit agency in one of the fastest-growing regions in the United States! As the Utah Transit Authority (UTA) expands and develops, we need you as our Public Relations and Marketing Strategist. In this position, you will develop, implement, and help manage strategic activities for the agency’s marketing, public relations, and communications initiatives.  You will take a key role in a growing department that takes pride in being the public face of the organization. 

As the Public Relations and Marketing Strategist, you will:   

• Collaborate with Utah Transit Authority (UTA) departments and members of the Communications & Marketing Office (CMO) team to develop and implement multi-tactical communication plans.
• Collaborate and strategize with other departments, business units, and local, regional, and national transportation groups to develop marketing and transit education programs, events, and activities for disseminating information to riders, employees, stakeholders, and the public.
• Be responsible for suggesting, visualizing, and writing a variety of communication pieces to support the strategy, including plans, briefs, FAQs, fact sheets, brochures/flyers, website content, ad copy, posters, social media content, scripts, emails, presentations, newsletter articles, media releases, stories, and other communications materials for internal and external audiences.
• Serve as a project manager who ensures execution of the plan from start to finish with accuracy, quality, relevance, and timeliness.
• Produce materials, assemble teams, conduct meetings, coordinate approvals, follow writing and brand guidelines, and adhere to deadlines.
• Enjoy following a process and is flexible with consistent change.
• Measure and makes data-driven and fiscally responsible decisions.
• Ensure strategy, tactics, messages, and content are aligned with UTA brand and agency’s overall strategic initiatives.
• Serve as a collaborator, listener, adviser, executor, quality assurer, and visionary for multiagency communications needs.

***This job is not eligible for telework. Requires regular and predictable attendance during set daytime hours Monday through Friday at the Salt Lake City UTA FrontLines Headquarters. May require infrequent holiday, weekend, or tasks and event support outside of regular work hours. *** 

Minimum Qualifications

EXPERIENCE:   

• Six years related work experience with demonstrated competency in communications planning and project management, public and media relations, advertising, and marketing, written and oral communications, research and evaluation, and/or social media.
• Preference will be given to candidates with professional communications experience for government, public involvement, community engagement, public process, or infrastructure planning projects.

EDUCATION/TRAINING:   

• Bachelor's Degree in Public Relations, Advertising, Marketing, Journalism, Communications, or related field.  (In Lieu of a degree, four additional years of related experience will be considered.)

- OR – 

An equivalent combination of relevant education and experience. 

[UTA reserves the right to determine the equivalencies of education and experience.] 

UTA’s benefits package for full-time administrative employees includes:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness.

For more information on UTA’s Total Rewards benefits package, please visit: https://jobs.jobvite.com/rideuta/#benefits  

Pay Range: $62,500.00 or more, depending on experience. 

If interested, apply before: Thursday, April 4th, 2024 @ 5:59 PM MST 

The Climate Pollution Reduction Program (CPRP) is looking to fill two Climate Pollution Reduction Communications Consultant (Communications Consultant 4) positions. These positions will be located at our Headquarters Building in Lacey, WA. Upon hire, you must live within a commutable distance from the duty station.
 
Are you passionate about preserving our natural environment and climate policy? Do you have a knack for writing compelling and effective content? If so, we have the perfect opportunity for you!

As a Climate Pollution Reduction Communications Consultant, you’ll help shape multichannel communication strategies across multiple projects and take the lead on implementation. You’ll work with experts throughout the program, synthesizing their knowledge to create informative and accessible content for both niche and broad audiences. You’ll be tasked with crafting messaging, shaping and implementing strategic communications plans, media and public relations activities and coordinating communications with other state and local agencies and elected officials. If you enjoy a creative challenge and working alongside purpose-driven colleagues, then we encourage you to apply!

The principal department strategic priorities and goals that relate to the Climate Pollution Reduction Program (CPRP) include: reduce and prepare for climate impacts; prevent and reduce toxic threats; and deliver efficient and effective services. The CPRP’s mission is to implement policies and programs to reduce carbon emissions in the state of Washington so that the state meets its statutory greenhouse gas emission limits. The CPRP focuses long term, requiring creative and strategic decision making for implementation to achieve broad statewide and interstate success reducing carbon emissions in the state of Washington so residents have a healthy environment and climate.

Tele-work options for this position: This position will be eligible for up to an 80% tele-work schedule (Tuesdays in the office). Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and are subject to change.

Application Timeline: This position will remain open until filled, we will review applications on April 8, 2024. In order to be considered, please submit an application on or before April 7, 2024. If your application isn't received by this date, it may not be considered. The agency reserves the right to make a Hire any time after the initial screening date. 

Salary:  $59,616.00 - $80,112.00 Annually

If you’re interested in applying for this position or reading additional information, please follow this link:
Climate Pollution Reduction Communications Consultant (Communications Consultant 4)

Ag Innovations is a nonprofit based in Northern California. We facilitate collaborative leadership and community engagement focused on collective action in agricultural viability, fire and forest resiliency, water stewardship, and food systems. We serve our community by helping leaders think beyond their disciplines and unlock new ideas. We seek out diverse voices and people who are interested in supporting our mission. See more about our current and past projects at aginnovations.org. 

The Project Coordinator is a 30 hours+ role (with benefits) that supports our facilitation team in creating effective change processes, assisting with preparation and support of meetings including venue management, catering, audio-visual, on-site coordination and note-taking. We are looking for candidates who have experience in conducting outreach; communications is a plus and they must be interested in working directly with the public, and be available 1-4 times per month for in-person meetings and outreach throughout California.

More details of the position may be viewed here. 

We also occasionally have small projects with need from a part time project manager or facilitator. If you know someone who wants to apply and grow their talents to reach and connect people, then we look forward to hearing from them. They can visit aginnovations.org to learn more about us and they may send a resume and cover letter to HR@aginnovations.org.

Ag Innovations values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

The Water Resources (WR) program within the Department of Ecology is looking to fill an Water Resources Program Rule Development Lead (Environmental Planner 5) position. This position can be located in any one of the following offices:

Headquarters Office in Lacey, WA.
Northwest Region Office (NWRO) in Shoreline, WA.
Central Region Office (CRO) in Union Gap, WA.
Eastern Region Office (ERO) in Spokane, WA.

Upon hire, you must live within a commutable distance from the duty station.

Please Note: If the final location of this position is determined to be in our Northwest Region Office (NWRO) in Shoreline, WA. there will be an additional 5% pay increase due to its location in King County. For positions based in the Northwest Region Office, the salary range will be $6,835 - $9,195 per month.

This position is a unique opportunity to influence and make decisions regarding our state's water resources. In this role, you will develop policies, guidance documents, and procedural work products to improve implementation of instream flow rules. You will also have the opportunity to work with experts in the field to develop solutions to complex water resources issues related to rulemaking.

Agency Mission: Ecology's mission is to protect, preserve and enhance Washington's environment and to promote the wise management of our air, land, and water for the benefit of current and future generations.  

Program Mission: The mission of the Water Resources Program is to support sustainable water resources management to meet the present and future water needs of people and the natural environment, in partnership with Washington communities.

Tele-work options for this position: This position will be eligible for up to an 90% tele-work schedule. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and is subject to change.

Application Timeline: This position will remain open until filled, we will review applications next on March 18, 2024. In order to be considered, please submit an application on or before March 17, 2024. If your application isn't received by this date, it may not be considered. The agency reserves the right to make a hire any time after the initial screening date.

Salary:  $78,120.00 - $105,096.00 Annually

If you’re interested in applying for this position or reading additional information, please follow this link:
Water Resources Program Rule Development Lead (Environmental Planner 5)

The Toxics Cleanup Program (TCP) within the Department of Ecology (Ecology) is looking to fill a Public Outreach Coordinator (Community Outreach & Environmental Education Specialist 3) position. This position is located in our Southwest Region Office in Lacey, WA. Upon hire, you must live within a commutable distance from the duty station.
 
As the Public Outreach Coordinator, you’ll provide education and outreach specific to the Tacoma Smelter Plume (TSP) environmental remediation project. Working collaboratively with the project team, other communications and community engagement colleagues at Ecology, as well as the local health department, you’ll develop, implement and oversee outreach activities to educate the community and raise awareness about the contamination from the Tacoma Smelter Plume, and healthy actions individuals can take to reduce risk from the contamination.
 
Educating property owners, residents, and childcare providers throughout the affected communities will be a critical function of your position, to ensure their understanding and knowledge around the cleanup process under the TSP Yard Program and Soil Safety Program.
 
The mission of the Toxics Cleanup Program (TCP) is to protect Washington’s human health and the environment by preventing and cleaning up pollution and supporting sustainable communities and natural resources for the benefit of future and current generations.

Please Note: This is a project position that is funded until June 30, 2027. The funding for this position has a high probability of being renewed for the next bi-annual budget.

Tele-work options for this position: This position will be eligible for up to an 80% tele-work schedule. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and are subject to change.

Application Timeline: This position will remain open until filled, we will review applications on March 13, 2024. In order to be considered, please submit an application on or before March 12, 2024. If your application isn't received by this date, it may not be considered. The agency reserves the right to make a Hire any time after the initial screening date. 

Salary:  $50,088.00 - $67,380.00 Annually

If you’re interested in applying for this position or reading additional information, please follow this link:
Public Outreach Coordinator (Community Outreach & Environmental Education Specialist 3)

The Hazardous Waste and Toxics Reduction program within the Department of Ecology is looking to fill a ChemAction Outreach Specialist (Community Outreach and Environmental Education Specialist 3) position. 

• This position is located in our Northwest Region Office (NWRO) in Shoreline, WA.
• This position is located in our Central Region Office (CRO) in Union Gap, WA.
• This position is located in our Eastern Region Office (ERO) in Spokane, WA.

Upon hire, you must live within a commutable distance from the duty station.

Please Note: If the final location of this position is determined to be in our Northwest Region Office (NWRO) in Shoreline, WA. there will be an additional 5% pay increase due to its location in King County. In this instance the salary range will be $4,382 - $5,895 per month. 

Are you interested in supporting the reduction of hazardous chemicals in Washington State? Do you thrive off community engagement and getting people involved to be a part of the solution? We are seeking a candidate who wants to help build community relationships to get the public involved in our hazardous chemical reduction efforts.
 
In this position, you would take an active role in supporting inclusion of environmental justice (EJ) and nondiscrimination laws and policies in our hazardous chemical reduction work. This position leads the public outreach and engagement activities associated with the development and implementation of hazardous chemical plans, rule making, legislative reports, and Toxic Free Cosmetics Act implementation.

Agency Mission: Ecology's mission is to protect, preserve and enhance the environment for current and future generations.    

Program Mission: We protect Washington’s residents and environment by reducing the use of toxic chemicals, safely managing dangerous waste, preventing new contaminated sites, and cleaning up contamination. We’re national leaders in minimizing and eliminating the impacts of toxic chemicals and hazardous waste.  

Tele-work options for this position: This position will be eligible for up to a 90% tele-work schedule. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and are subject to change.

Application Timeline: This position will remain open until filled, we will review applications on March 7, 2024. In order to be considered, please submit an application on or before March 6, 2024. If your application isn't received by this date, it may not be considered. The agency reserves the right to make a Hire any time after the initial screening date. 

Salary:  $50,088.00 - $67,380.00 Annually

If you’re interested in applying for this position or reading additional information, please follow this link:
ChemAction Outreach Specialist (Community Outreach and Environmental Education Specialist 3)

CitizenLab, a global social impact scale-up with its HQ in Brussels, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 500+ local governments and organisations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

https://jobs.citizenlab.co/o/customer-success-manager-north-america

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

As our Government Success Manager North America, you will be in charge of showing all local governments we work with, the way to success. You are an expert in community engagement and/or the public sector, and will transfer that expertise via training, workshops, and other professional services to our customers. 

Your responsibilities will include:

• Own overall relationship with North America clients, which includes: onboarding, increasing adoption, ensuring retention and upselling.
• Transfer public participation expertise in-person (workshops, training), remotely (video calls), and via content (guides, articles) to civil servants.
• Deeply understand our clients' objectives and advise them on participatory process design and organisational development.
• Work closely together with our North America team (Director, Account Executives, and Marketer) to expand our client base by occasionally giving presentations to prospective agencies and facilitating sales.Job requirements

What do we expect from you?

• You are passionate about public governance & citizen engagement.
• You have 2+ years of relevant experience demonstrating project/change management skills, e.g. in Customer Success, Account Management, Management Consulting, Business Development, or another client-facing role.
• You are extremely organized and demonstrate the ability to create structure and processes in ambiguous situations.
• You are analytical, with the ability to translate data into insights and present these in a visually attractive way. You are well-versed with Powerpoint/Keynote.
• You have a results-driven mentality, with a bias for speed and action.
• You are proactive and can demonstrate a sense of initiative.
• You are empathetic and show a positive attitude with a desire to help our customers reach their goals.
• You conduct yourself professionally and can foster positive business relationships with clients.
• You are an exceptional communicator in English, both orally through presentations and in writing.

What are our additional Nice-to-Haves?

• You have community engagement experience and/or certifications (e.g. IAP2)
• You have account management experience
• You bring an existing network in the public sector
• You are based in Central or Eastern time zone

An eagerness to learn, talent, and enthusiasm are more important than ticking all the boxes. If you don’t meet all of the listed requirements but are motivated and excited about the role, we want to hear from you!

What can you expect from us?

• Unlock your full potential and create social impact at scale. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
• Become a key factor in our rapid transition from a startup to a scaleup (50 employees), and our international expansion.
• Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
• Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
• Enjoy an informal work vibe with open communication and full transparency on results.
• Participate in our various hybrid (in-person/remote) team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
• Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
• Receive a competitive salary package, incl. perks such as 15 paid holidays, a professional development budget, a collective bonus plan, unlimited access to mental wellbeing support via OpenUp, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

https://jobs.citizenlab.co/o/customer-success-manager-north-america

Are you passionate about building diverse networks, connecting people, and creating membership value? Do you believe in the importance of equitable professional associations? Are you looking for an opportunity that allows you to work independently, yet collaboratively, in a work-from-home position?

The International Association of Public Participation (IAP2 USA) is currently looking for an engaged individual to strengthen our membership and chapter programs. 

Our ideal candidate is  a reliable, customer -focused, well-organized professional with great attention to detail. We are seeking a self-starter with a strong work ethic, extensive communication skills, and an ability to work under minimal supervision. 

IAP2 USA is committed to building diverse, equitable, inclusive, and accessible working environments and welcomes those who would contribute to the further diversification of our team. Read our Commitment to Equity. 

Responsibilities and Contributions:

Membership Management 

• Develop and execute strategies to attract, retain, and engage diverse members.
• Oversee the administrative functions of the membership program, including registration, renewals, and database management.
• Collaborate with other team members to create and deliver valuable membership benefits.
• Foster strong relationships with current and potential members through effective communication and engagement initiatives.
• Coordinate with the Training Manager to integrate membership offerings into training programs.

Chapters Support:

• Recruit a Chapter Task Force to strengthen chapter structure and align roles and responsibilities. 
• Provide support to chapters in aligning their activities with the organization's goals.
• Facilitate communication and collaboration among chapters to share best practices and initiatives.
• Assist in the establishment of new chapters and provide resources for their successful functioning.

Database and Marketing Support

• Maintain accurate membership records in collaboration with other team members.
• Work with the Marketing team member to promote membership benefits and maintain current information on the website.
  
• Utilize data and analytics to assess membership trends and make informed decisions.
  

Documentation and SOPs:

• Collaborate with relevant stakeholders to develop and update Standard Operating Procedures (SOPs) related to membership and chapters.
  

Additional Responsibilities:

• Undertake other duties as needed and agreed upon with the Executive Director.
  

Qualifications and Requirements

• Minimum of associates degree.

• Ability to work well independently and self-motivate.

• Strong Customer Service skills

• Proven experience in membership management, preferably within a professional association.

• Strong collaborative approach with a focus on supporting and working within a team.

• Excellent communication skills.

• Flexibility, dependability, integrity, and a strong work ethic.

• Willingness to contribute as needed, including occasional evening and weekend work.

• Home-based, virtual work capability with reliable internet access.

• Capacity to be flexible and work across time zones.

• Proficient in Zoom, Google Workspace and familiarity with databases.

• Nonprofit experience is a plus.

• Familiarity with Association Management Systems is a plus.

Contract Details: 

• Salary is $42 per hour. 

• Maximum 65 hours per month, with opportunities for growth.

• The Membership and Chapters Manager is a contract position; the contractor is responsible for all tax obligations. 

• The term of this contract is one year, renewable upon mutual agreement. 

Application Process:

All inquiries and applications will be held in strict confidence. Interested candidates should send their resume and letter of interest to Erin@iap2usa.org. 

About IAP2

IAP2 USA is a nationwide organization that leads, advances and advocates for best practices in public participation. It is a home and community for people who believe good decisions can be made together. 

We provide members with tools and techniques via conferences, trainings, professional certification, research, mentorship and access to a community of more than 2,500 members across 48 states to support establishment of good practices so that quality participation can occur.

Are you passionate about continuing education, professional development, and training adults? Do you believe in the importance of community engagement? Are you looking for an opportunity that allows you to work independently, yet collaboratively, in a work-from-home position?

The International Association of Public Participation (IAP2 USA) is currently looking for an engaged individual to support the administrative functions of the organization’s training and professional development programs. 

Our ideal candidate is  a reliable, well-organized professional with great attention to detail. We are seeking a self-starter with a strong work ethic, extensive communication skills, and an ability to work under minimal supervision. 

Responsibilities and Contributions:

IAP2 USA Licensed Training Administration:

• Attend online training courses with a set schedule, assisting trainers in setting up breakout rooms, monitoring chats, and providing technical support.
• Offer tech support before, during, and after online training sessions.
• Support training administrative functions, including pre and post-survey administration and participant registration.
• Assist in program tracking, certificates administration, and program evaluations.

Third-Party Training:

• Attend online training courses and provide technical assistance to third-party trainers.
• Support third-party training administrative functions, including survey administration and participant registration.

Database and Marketing Support

• Assist in maintaining training information in the database.
• Collaborate with the Marketing team to ensure current training content on the website and in marketing materials.

Webinar Support:

• Provide assistance with webinar logistics as needed.

Documentation and SOPs:

• Collaborate with the Training Manager to build and maintain the annual training calendar
• Assist the Training Manager in producing Standard Operating Procedures (SOPs) and Procedure Manuals.

Additional Responsibilities:

• Undertake other duties as needed and agreed upon with the Executive Director.
  

Qualifications and Requirements

• Minimum of associates degree.

• Ability to work well independently and self-motivate.

• Strong collaborative approach with a focus on supporting and working within a team.

• Excellent communication skills.

• Flexibility, dependability, integrity, and a strong work ethic.

• Willingness to contribute as needed, including occasional evening and weekend work.

• Home-based, virtual work capability with reliable internet access.

• Capacity to be flexible and work across time zones.

• Proficient in Zoom, Google Workspace and familiarity with databases.

• Nonprofit experience is a plus.

• Learning Management Systems (LMS) familiarity is a plus.

Contract Details: 

• Salary is $35 per hour. 

• Maximum 65 hours per month, with opportunities for growth.

• The Training Coordinator is a contract position; the contractor is responsible for all tax obligations. 

• The term of this contract is one year, renewable upon mutual agreement. 

Application Process:

All inquiries and applications will be held in strict confidence. Interested candidates should send their resume and letter of interest to Erin@iap2usa.org. 

IAP2 USA is committed to building diverse, equitable, inclusive, and accessible working environments and welcomes those who would contribute to the further diversification of our team. Read our Commitment to Equity. 

About IAP2

IAP2 USA is a nationwide organization that leads, advances and advocates for best practices in public participation. It is a home and community for people who believe good decisions can be made together. 

We provide members with tools and techniques via conferences, trainings, professional certification, research, mentorship and access to a community of more than 2,500 members across 48 states to support establishment of good practices so that quality participation can occur.

Department: Municipal Transportation Agency
Job class: 1314-Public Relations Officer
Salary range: $109,434.00 - $143,234.00
Application Opening: January 26, 2024

Deadline to Apply: Applicants are encouraged to apply as soon as possible as this announcement may close any time after 11:59 PM on February 16, 2024
Compensation Range: $109,434 - $143,234 (For more information, click here.)
Recruitment ID: TPV-1314-143881 | RTF143880
Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

Division: External Communications and Marketing
Section/Unit: Public Outreach and Engagement – Community Liaison Program
Work Location: One South Van Ness Avenue, San Francisco, CA
Work Hours: Monday – Friday, 9:00 AM - 6:00 PM

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

The External Communications, Marketing & Outreach Division is responsible for the management of communications, marketing and outreach with the purpose of engaging and sharing information with agency customers, stakeholders, partners, consultants, the media and the public for the San Francisco Municipal Transportation Agency (SFMTA), which oversees all transportation modes for the City and County of San Francisco, including San Francisco Municipal Railway (Muni), bicycle, pedestrian, parking and taxis. The division handles media and public relations, public outreach and engagement, marketing and creative services, digital communications and social media, public events, and customer communications.

The Public Outreach and Engagement Team Strategy (POETS) provides standards, guidance and resources to support the division’s engagement with customers, stakeholders and the public for our array of transportation services, as well as capital improvement plans and projects that affect the communities we serve. Working across the agency, we also facilitate outreach and engagement with a variety of stakeholders, including merchant, neighborhood and advocacy groups, businesses, elected and government officials, metropolitan planning organizations, media, and other stakeholders, with a goal of soliciting meaningful public participation. We focus on building trusting relationships that better enable the SFMTA to fulfill its mandate as San Francisco's transportation agency.

The Public Outreach and Engagement Team is establishing a Community Liaison program to address the needs of the major limited English proficient groups in San Francisco and help build relationships between the SFMTA and the public. This includes an increase and improvement of multilingual materials and services offered by the SFMTA to its community stakeholders, including residents, Muni passengers, visitors, motorists, bicyclists and pedestrians, etc.

Role description

Under direction of the Public Outreach and Engagement Manager, the Community Liaison Public Relations Officer will work to develop a comprehensive public participation program and expand the agency’s capacity to accommodate the pressing needs of the Spanish speaking community throughout San Francisco. The position will work closely with internal and external stakeholders to help increase culturally appropriate engagement and address concerns around MTA issues particularly as pertaining to projects and/or policies that will impact local communities and represent the agency at external events with the community and key stakeholders including SFMTA Government Affairs and the Board of Supervisors.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.

1. Increases participation among stakeholder groups by consulting residences, businesses, and community-based organizations adjacent to proposed changes; conduct linguistically appropriate and culturally relevant outreach to involve stakeholders and high concentrations of low-income and minority populations and solicit public feedback to be incorporated and improve the project, keeping the public informed on how they can influence design and delivery of project proposals.
2. Participates in outreach events and activities to promote awareness of SFMTA services, share information and raise awareness about project proposals and their effects on affected communities.
3. Develops and implements a comprehensive public participation program for assigned projects.
4. Establishes, develops, and maintains relationships with key stakeholders, both internal and external.
5. Keeps the public, public officials, advocates, advisory committees, interested organizations and staff informed of the agency’s activities by applying the appropriate public participation technique, reaching out to and engaging individuals and groups and providing information to the media, as necessary.
6. Develops and provides presentations to community, staff, or policymaker groups to explain the activities and services of the department.
7. Represents the agency at meetings of elected and appointed boards and commissions, executive staff, and conferences; reports to the subdivision head regarding the discussions involved at each meeting or conference.
8. Drafts, designs, prepares and/or supports the preparation of visual content and communications materials that help facilitate the delivery of San Francisco transportation projects including press releases, reports, social media and presentations for oversight bodies, members of the public and stakeholder communications.
9. Prepares correspondence in response to public or other stakeholder inquiries, tracks, and reports on correspondence and constituent feedback trends.
10. Maintains relationships with stakeholders, advocacy groups and other relevant communities.
11. Maintains and updates computer files, databases and lists of relevant stakeholder groups and committees and generate computerized reports.
12. May supervise staff performing moderately complex work.
13. Performs other duties and responsibilities as assigned.

Nature of Work:

The position may require working weekends and nights on an as-needed basis, driving a motor vehicle, working outdoors in varying weather conditions, standing, walking and/or sitting for prolonged periods of time, occasional lifting of objects weighing up to 15 pounds and the transport of materials and equipment.How to qualify

1. Possession of a baccalaureate degree from an accredited college or university; AND
2. Four (4) years of verifiable full-time professional experience in editorial, newspaper, magazine, radio, television, public relations, social media, digital engagement, or advertising. This experience must be equivalent to job code 1312 Public Information Officer for the City and County of San Francisco and must include at least one (1) year of experience in planning and conducting a public relations, public information, or public education program.

Substitution

1. Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
2. Possession of a master’s degree from an accredited college or university in public relations, journalism, mass communications or a closely related field may substitute for up to one (1) year of the required experience.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Special Condition

1. Fluent in speaking, reading, and writing Spanish in a professional setting. Must pass the Bilingual Certification exam.
2. Possession of a current valid driver’s license.

The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this class code.

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Strong public relations skills, including experience in public outreach, community relations, government affairs, communications, and conflict resolution.
• Ability to communicate with diplomacy, facilitate dialogue, conduct meetings, and build consensus with a wide range of stakeholders through an open and inclusive public involvement process.
• Knowledge, experience and demonstrated understanding of regional government, political environment, and key stakeholders.
• Strong ability to thrive in a dynamic, fast-paced environment with multiple demands and priorities.
• Ability to distill highly technical information into simple concepts for non-technical stakeholders and demonstrated experience communicating complex information to a diverse population.
• Strong writing and public speaking skills including experience making public presentations.
• Genuine interest in promoting public transportation, enhancing transportation networks and a desire to learn about transit infrastructure projects and their funding and planning complexities.
• Ability to use office automation and software applications to facilitate public relations activities, including but not limited to:
  • Online research
  • Microsoft Office (Word, Outlook, Excel and PowerPoint)
  • Maintaining databases, such as Salesforce
  • Posting to/updating website information (with training)
  • Ability to learn proprietary online systems as needed

VERIFICATION
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURE:
The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

What else should I know?

Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview 
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process.

1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "1314" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the exam process, please contact the exam analyst, Maggie.lau@sfmta.com. ML|TPV-1314-143881|

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.