Are you interested in making a lasting difference in lives of thousands? If so, this opportunity may be what you’re looking for! The Department of Revenue (DOR) is seeking to fill a Communication Consultant 4 as our Outreach and Community Partnership Manager to support our newly established Working Families Tax Credit (WFTC) division as the Department works to encourage over 400,000 Washingtonians to apply for the credit.

Initial candidate screening will begin as early as 11/17/21. The hiring authority may make a hiring decision at any time thereafter, so it is in your best interest to apply as soon as possible.

https://www.governmentjobs.com/careers/washington/jobs/3288297/outreach-community-partnership-manager?utm_source=linkup&utm_medium=referrer&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

About the position:
This position is based at DOR’s Tumwater office and directs the work of others on the Outreach and Community Partnership team including regional staff. Telework conditions may be available to candidates living within the state of Washington. The incumbent utilizes knowledge and experiences of the different limited English proficiency (LEP) communities to provide advocacy and support for LEP applicants by serving as a liaison between the community, strategic partners, and the WFTC Division.
 
To do this, the person in this position must go out into the community and gather information on potential service gaps, educational needs, communication gaps, privacy concerns, and customer service experiences. The person in this position will also be responsible for promoting the program to faith, civic, corporate, educational, government, and community-based organizations. In doing so, this role provides a needed bridge in meeting the agency's commitment to providing appropriate service and resources to community partners and assisting those partners in current and future public participation efforts.
 
Who you are:
You are an engaging public participation practitioner who has demonstrated success in identifying preferred methods of communication within underserved communities, elevating community voices, adopting DEI strategies, building trust, identifying strategic partners, and nurturing relationships.
 
What you bring:
The ability to establish and maintain strong relationships with multiple diverse internal and external stakeholders.
 
The responsibility to independently coordinate and organize outreach events, including event location, event dates, and invitees. These events require substantial relationship building and maintenance, meeting and collaborating with stakeholders to promote buy-in and cooperation.
 
Demonstrated action as a self-starter who can use independent judgment, ensuring continuous process improvement, protecting the agency’s reputation, and cultivating collaborative relationships with communities and community members across the state.
 
Who we are:
The Working Families Tax Credit (WFTC) Division supports the agency mission through education on the working families tax credit, aiding individuals in applying for the credit, registering accounts, maintaining records, examining and processing applications, and distributing credits.
 
In 2021, the Washington Legislature passed Engrossed Substitute House Bill 1297 which modifies eligibility and provides funding for the Working Families Tax Credit program. The bill names DOR as the administrator of this program. The bill also offers insight into the legislature’s public policy objective for the program, which is to stimulate local economic activity, advance racial equity, and promote economic stability and well-being for low-to-moderate income workers by providing a credit, in the form of a remittance, for the sales tax paid. This position will support the Division’s leadership as they build and administer the Working Families Tax Credit program. In particular, this position will be responsible for helping the Division secure a high enrollment rate for the WFTC.
   
Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. Visit this link to find out more about Revenue and read what our employees have to say about working here.
 

Watch our short video and let us show you why Revenue is a great place to work

Duties

Our Outreach and Community Partnership Manager will be:

• Assisting the development and management of strategic partnerships.
• Developing, reviewing, updating and submitting an outreach plan that helps the Division secure a high enrollment rate for the WFTC.
• Developing, administering, and monitoring of community contracts for outreach services.
• Providing professional and technical advice to the leadership of the Working Families Tax Credit Division concerning stakeholder management and public relations. 
• Identifying and conducting social research to help the agency effectively meet the needs of WFTC applicants. 
• Managing a team of outreach and community partnership coordinators. 
• Supporting the achievement of the agency's strategic objective of building relationships and empowering success. 

This position also participates in the development of the WFTC division’s goals, objectives, and performance measures so they align with the agency’s vision, mission, and strategic business plan.  They produce complex reports and make recommendations to be used by the division and DOR Executive Leadership in analysis and strategic decision-making.    Qualifications

A Bachelor’s degree in English, communications, journalism, humanities, public relations, business administration, accounting, marketing, social work or related field AND two years of experience in any combination of the following:

• Developing outreach campaigns.
• Working with multilingual and multicultural customers. 
• Social research, data collection and analysis.
• Writing content for the general public or specific stakeholders.
• Public speaking or conducting workshops for large audience.
• Strategic planning.
• Public relations or communications.
• Other similar experiences. 

OR
 
An associate degree or higher AND four years of experience in any combination of the following:

• Developing outreach campaigns.
• Working with multilingual and multicultural customers.
• Social research, data collection and analysis.
• Writing content for the general public or specific stakeholders.
• Public speaking or conducting workshops for large audience.
• Strategic planning.
• Public relations or communications.
• Other similar experiences. 

OR
 
A high school diploma or GED AND five years of experience in any combination of the following:

• Developing outreach campaigns.
• Working with multilingual and multicultural customers.
• Social research, data collection and analysis.
• Writing content for the general public or specific stakeholders.
• Public speaking or conducting workshops for large audience.
• Strategic planning.
• Public relations or communications.
• Other similar experiences. 

Note: Formal education will substitute year for year for experience.

Preference may be given to candidates who possess the following qualifications:

• Bi-lingual capability (A test may be required for applicants claiming these qualifications).
• Certification through the International Association of Public Participation (IAP2).
• Experience working for a government agency.
• Experience developing statistical models in STATA, SPSS, or an equivalent.

Supplemental Information

To be considered:

• Please complete your online profile in detail.
• Attach a resume detailing your work experience. 
• Please attach a letter of interest, describing your specific qualifications for this position.  

*Note - Incomplete applications and applications received without requested attachments may be disqualified.*
 
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.