INTRODUCTION
The Planning, Design & Development (PD&D) department is the lead planning agency (LPA) for the Charlotte Regional Transportation Planning Organization (CRTPO), the federally designated metropolitan planning organization for the Charlotte urban area. The CRTPO provides long range transportation services to a rapidly growing three county area with a population of 1.5 million that is expected to increase to 2.5 million by 2050.
The CRTPO considers public involvement to be an essential aspect of the planning process. Consistent and significant public participation is critical to maintaining an open dialogue with residents, which helps to build trust and ensure that the community’s transportation needs are addressed throughout the three-county planning area. The CRTPO re-enforced its commitment to effective public engagement within the Strategic Plan, which identified communication as one of the organization’s six primary goals.
OVERVIEW
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
SUMMARY
This position will supervise, manage, and oversee all public participation, digital engagement, and internal communications activities and operations of the CRTPO. It will be responsible for increasing public awareness of on-going initiatives and developing and maintaining community relationships.
MAJOR DUTIES AND RESPONSIBILITIES
Coordinate public participation efforts for a range of CRTPO plans, including, but not limited to, the Comprehensive Transportation Plan (CTP), Metropolitan Transportation Plan (MTP), and Transportation Improvement Program (TIP).
Implement and evaluate the performance measures of the Public Involvement Plan (PIP), while conducting regular reviews and assessments.
Lead outreach and engagement efforts associated with the recently awarded RAISE grant.
Serve as Title VI coordinator.
Proactively enhance efforts to engage communities that have been historically excluded from the transportation planning process.
Lead the development and execution of a comprehensive communications plan and brand strategy, ensuring alignment with organizational goals and effective messaging across all channels.
Lead the creation of various media and graphics to effectively convey the CRTPO message, including logos, PowerPoint templates, special newsletters, videos, and more.
Lead the preparation of the quarterly newsletter and Annual Report.
Build and cultivate mutually beneficial relationships with key public information officers, fostering collaboration and ensuring effective communication.
Attend outreach events, public meetings and CRTPO board meetings to communicate with media and the public as a representative of the CRTPO.
KNOWLEDGE, SKILLS & ABILITIES
Excellent written and verbal communication skills.
Ability to independently create clear and informative content that is easily understood by the public.
Creative thinker with strong strategic thinking capabilities, adept at developing new ideas for improved engagement and communication with the public and stakeholders.
Proven experience in establishing and nurturing relationships with residents, neighborhood groups, and stakeholder organizations.
Proficiency in website development and design.
Skilled in graphic and document design.
Proficiency in using digital tools, social media platforms, and online communication channels, with the ability to develop and implement effective deployment plans.
Knowledge of virtual public involvement techniques and technologies.
Demonstrated experience developing, organizing, and leading public engagement campaigns for transportation plans and projects.
Working knowledge of long-range transportation processes.
PREFERRED QUALIFICATION
Professional experience working in communications, public relations, journalism, community development, urban and community planning, public service, community engagement, marketing, social media arrangement, or a related field.
MINIMUM QUALIFICATIONS
Bachelor’s degree from a four-year college or university in communications, public relations, journalism, community development, urban planning, community engagement, marketing, social media management, or a related field. At least three years of related experience.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
HOW TO APPLY
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
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