Public dialogue can often be heated. To bring about understanding or to settle differences, it is imperative to build trust and maintain civil exchanges. What is needed are effective communication patterns that demonstrate caring and control. Unless one is well-grounded in such skills, things can be said that are hurtful or counter-effective. This course will review basic listening and confronting skills and how they can move discussion forward amidst a controversial setting. We will dramatize typical scenarios and explore alternative ways to show understanding (even when not agreeing), as well as ways to speak up without escalating angry emotions.
PLEASE NOTE: International IAP2 members require a code to register. Please contact firstname.lastname@example.org to obtain it.
— Cancellation and Substitution policy —
At the end of this one-day course, participants will be able to:
Trainer(s): Carolyn Shadle & John L. Meyer
Carolyn Shadle has devoted her career to helping individuals and organizations reach success, with a focus on enhancing interpersonal skills. For many years she administered professional development programs in university-based centers, working with public agencies and businesses. She now directs the non-profit Interpersonal Communication Services, Inc. through which she offers training and writing in developing effective communication skills leading to improved civic dialogue, enhanced client engagement and more positive collaboration. She has a Ph.D. in Interpersonal and Organizational Communication from SUNY/Buffalo.
John L. Meyer has taught and trained at the university level and with public agencies, organizations and business. His teachings have been in the field of communication, including public speaking, interpersonal communication, organizational communication, and theater arts. Participants in his sessions find his dramatic style to be engaging – while being informative. He has a Ph.D. in Communication Studies from the University of Minnesota.
#Schedule at a Glance
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