2019 SKILLS SYMPOSIUM: Building Trust Through Civil Communication

  • March 01, 2019
  • Commons Learning Center, 10100 Burnet Road, Bldg 137, Austin, TX 78758
  • 19


  • For members of AICP registering on or before December 14, 2018.
  • For members of the IAP2 Affiliates or IAP2 Federation International Associates.


Public dialogue can often be heated. To bring about understanding or to settle differences, it is imperative to build trust and maintain civil exchanges. What is needed are effective communication patterns that demonstrate caring and control. Unless one is well-grounded in such skills, things can be said that are hurtful or counter-effective. This course will review basic listening and confronting skills and how they can move discussion forward amidst a controversial setting. We will dramatize typical scenarios and explore alternative ways to show understanding (even when not agreeing), as well as ways to speak up without escalating angry emotions.

PLEASE NOTE: International IAP2 members require a code to register. Please contact info@iap2.org to obtain it.

Cancellation and Substitution policy

Learning Objectives

At the end of this one-day course, participants will be able to:

  • Identify common speaking patterns that can be problematic in the midst of tension.
  • Be able to put forth ideas and opinions in ways that minimize tension and increase the likelihood of being heard.
  • Recognize the difference between hearing and listening, between sympathy and empathy.
  • Be able to implement four ways to listen and to demonstrate to the speaker that you are listening.

Trainer(s): Carolyn Shadle & John L. Meyer

Carolyn ShadleCarolyn Shadle has devoted her career to helping individuals and organizations reach success, with a focus on enhancing interpersonal skills. For many years she administered professional development programs in university-based centers, working with public agencies and businesses. She now directs the non-profit Interpersonal Communication Services, Inc. through which she offers training and writing in developing effective communication skills leading to improved civic dialogue, enhanced client engagement and more positive collaboration. She has a Ph.D. in Interpersonal and Organizational Communication from SUNY/Buffalo.

John L MeyerJohn L. Meyer has taught and trained at the university level and with public agencies, organizations and business. His teachings have been in the field of communication, including public speaking, interpersonal communication, organizational communication, and theater arts. Participants in his sessions find his dramatic style to be engaging – while being informative. He has a Ph.D. in Communication Studies from the University of Minnesota.

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