2019 SKILLS SYMPOSIUM: Strategies for Dealing with Opposition and Outrage in Public Participation

IAP2’s Strategies for Opposition and Outrage in Public Participation course is a hands-on workshop that will show you how and why the public is angry and mistrusts you and your organization. This course is based on the theories of Dr. Peter Sandman (www.psandman.com), creator of the "Risk = Hazard + Outrage" formula and a pre-eminent risk communication speaker and consultant.

This two-day workshop will change the way that you think about and engage the public and change the way that they see you and your organization. You’ll learn how to involve the public on tough issues and keep your organization and career on track. 

Note: This course was formerly known as Emotion, Outrage & Public Participation.

PLEASE NOTE:International IAP2 members require a code to register. Please contact info@iap2usa.org to obtain it.

— Cancellation and Substitution policy —

Learning Objectives

Participants who complete the Strategies for Dealing with Opposition and Outrage in Public Participation course will be able to

• Understand the critical importance of managing people’s emotions and reactions as well as the core issues when engaging the public
• Recognize the factors that cause people to be angry or frightened
• Be able to predict when conditions exist that are likely to trigger anger and fear
• Work to mitigate the conditions that are more likely to cause people to become angry or fearful
• Fully understand, be able to practice – and help others to practice the kinds of behavior that are most effective in mitigating people’s anger, fear and emotional reactions
• Know the differences among emotion, ego and greed and better understand how to recognize the real problem that they need to solve

Trainer: John Godec

John Godec his an IAF Certified Professional Facilitator (CPF), coach and consultant. He’s a developer of both the IAP2 Foundations and newly revamped Outrage Strategies courses, Master Certified Public Participation Professional (MCP3) and adjunct professor at Indiana University. Godec’s a roster member of the U.S. Institute for Environmental Conflict Resolution, trained thousands, facilitated and managed thousands of meetings, workshops and projects throughout the America’s, the Caribbean, Europe, Australasia, South Africa and Middle East. He’s the past Communications Director of the Arizona Department of Environmental Quality and former Director of Issues and Crisis Management for Motorola Corporation.

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