Making better decisions in today’s world of conflicting viewpoints and rising outrage requires skills and knowledge. Dr. Sandman, a leader in communicating in high-outrage situations, and IAP2, a leader in involving people in decision making, combined their experience and knowledge in "Strategies for Dealing with Opposition and Outrage in Public Participation", formerly known as EOP2.
Newly redesigned, this course will help you understand the human behavior and emotion of angry people and give you strategies to improve your public engagement in situations where outrage threatens decision processes, collaboration, and community. This course is highly interactive, using case studies, video clips, group discussion and applications.
Note: This course was formerly known as Emotion, Outrage & Public Participation.
Participants who complete the Strategies for Dealing with Opposition and Outrage in Public Participation course will be able to
Introduction: Course, Dr. Sandman, Trainer, Students. Student Expectations. Course Objectives.
Risk, Hazard, and Outrage. Their interesting interrelationship and what meaning it has for our work and communications
12 Factors that contribute to Outrage
Linking Outrage and Emotion Management to Public Participation. Is it ethical to “manage” people’s outrage?
Six Strategies for Reducing Outrage in Public Participation
Six Strategies for Reducing Outrage in Public Participation (cont.)
Motivations Triangle: Understanding Stakeholder Values, Needs and Motivations
Self-Awareness and Empathy
Barriers in Outrage Management and Public Participation
Trainer: Mary Hamel
Mary Hamel has over 20 years as a full-time public participation manager, primarily in a state environmental and natural resources agency, designing and running P2 projects as well as providing training and mentoring for staff and management.
A respected and sought-after trainer, Mary has been a certified trainer and course developer for the International Association for Public Participation (IAP2) since 2000, delivering training in 8 countries on 5 continents. She taught a university graduate seminar in public participation and as a member of IAP2’s faculty she has trained and mentored new IAP2 trainers. She co-developed IAP2’s course on outrage and emotion.
#Schedule at a Glance
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