Understanding Conflict in Public Participation - Hosted by IAP2 USA

Understanding Conflict in Public Participation

**You must first complete Fundamentals of Public Participation or the previous Foundations Training to take this course**

The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.

Course Objectives:

• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process

• Understand the role of power and influence in engagement practice

• Understand and identify the cycle of escalation, and the behaviors, attitudes and actions that are evident as conflict increases

• Contribute to and/or apply strategies to de-escalate challenging situations

• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust

• Learn approaches to work in challenging situations applying behaviors that build trust and credibility

• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process

Payment Policy

• Full payment must be received before the start of the course to confirm participation. 
• Please contact info@iap2usa.org if you will be paying by PO or check and will not be able to submit payment in advance of training.
• Your registration may be cancelled if payment has not been submitted and alternative arrangements have not been confirmed by IAP2 USA.

PLEASE NOTE: Our registration system requires that members log into the IAP2 USA website using their username and password. This allows us to maintain an accurate history of participation. Once logged in, the discounted registration rates for members will be available. We do not use registration codes for members - only international members of our other IAP2 affiliates and APA members. 

Members from other IAP2 affiliates/regions and APA members should contact info@iap2usa.org to obtain the registration discount code.

Cancellation and Substitution Policy

All cancellations and requests for refunds for IAP2 USA online courses must be made in writing as indicated below. Requests must be sent to IAP2 USA at info@iap2usa.org.Telephone requests/voicemails will not be honored.

Full refunds require written notice and must be submitted by 12:00 noon Eastern Time three days prior to the first day of class. Refunds will include an administrative fee of $25.00.

There will be no refunds for cancellation requests received two or fewer days prior to the start of class. However, a substitute may be named prior to the beginning of the course and that registration will be honored. Please email your substitution information to info@iap2usa.org and support@iap2usa.org prior to the start date of the course.

IAP2 USA reserves the right to cancel courses not meeting the required minimum by the end of the day three days prior to the start of class. In such circumstances, full refunds will be granted and admin fee waived. 

Professional Certification and Continuing Education Credits

• This course is required for IAP2 Professional Certification
• This course is eligible for APA - AICP Continuing Education Credit CM I 16 CM

Meet your Trainer: Kimberly Horndeski