National Parks Service - Understanding Conflict in Public Participation In House Training

National Parks Service - Understanding Conflict in Public Participation In House Training, Virutal

**You must first complete Fundamentals of Public Participation or the previous Foundations Training to take this course**

The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.

Course Objectives:

• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process

• Understand the role of power and influence in engagement practice

• Understand and identify the cycle of escalation, and the behaviors, attitudes and actions that are evident as conflict increases

• Contribute to and/or apply strategies to de-escalate challenging situations

• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust

• Learn approaches to work in challenging situations applying behaviors that build trust and credibility

• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process

Professional Certification and Continuing Education Credits

• This course is required for IAP2 Professional Certification
• This course is eligible for APA - AICP Continuing Education Credit CM I 16 CM

Meet your Trainer: Kimberly Horndeski

Kimberly is a certified mediator, facilitator, and the Executive Director for Community Consulting LLC. Her work focuses on integrating policy and science to engage stakeholders, develop strategic plans, promote collaboration, and transform conflict into successful strategies for the future. She has led multiple state and national working groups to overcome challenges and reach consensus. Her projects include bottom-up approaches, such as working with nonprofits to develop effective strategies to engage elected officials in adopting initiatives, and top-down approaches, such as assisting the U.S. Fish and Wildlife Service throughout the nation to incorporate stakeholder values in the decision-making processes for federally-listed threatened and endangered species.