Strategies for Dealing with Opposition and Outrage in Public Participation (Los Angeles County, CA)

  • April 26, 2018
  • (PDT)
  • April 27, 2018
  • (PDT)
  • Los Angeles County - Pepperdine University West LA Campus (Near LAX) 6100 Center Dr, Los Angeles, CA 90045

The IAP2 USA Southern California Chapter is pleased to co-sponsor this course in Los Angeles County, CA. You do not need to be a member of the chapter to attend.

Growing global citizen outrage causes government gridlock, lawsuits, stopped projects, election losses, loss of time, money, and destroyed credibility. 

STRATEGIES FOR DEALING WITH OPPOSITION AND OUTRAGE IN PUBLIC PARTICIPATION is a new workshop that builds on IAP2’s global best practices in public involvement and the work of Dr. Peter Sandman, a foremost researcher and expert in public outrage and risk communication. This course will help you move people from rage to reason and engage stakeholders in building consensus for better decisions.

This practical, hands-on workshop is a fresh 2-day mix of lecture, video, small and large group discussion and authentic, real world exercises that give you the answers, tools and ability to prevent problems, manage the tough public issues that you face and keep your organization on track and moving forward.

TRAINER: John Godec

John GodecJOHN GODEC is an IAF Certified Professional Facilitator, a course developer for both the original IAP2 Certificate program and newly revamped IAP2 Foundations program and the Emotion, Outrage and Public Participation course. He served as an original Master Trainer for IAP2 and as Vice President of IAP2 USA. He’s managed nearly 400 complex global projects over a 30-year career, facilitated more than 1,000 meetings and helped develop a risk and emergency communication protocol for the U.S. National Governors Association. John is a roster member of the U.S. Institute for Environmental Conflict Resolution, the former Director of Issues and Crisis Management for Motorola Corporation and former Communications Director for the Arizona Department of Environmental Quality.


  • Learn how to identify and access the root causes of public frustration, anger and outrage
  • Understand 12 factors of citizen emotion and be better able to predict and prevent public anger
  • Comprehend different strategies for the 4 kinds of risk communication
  • Learn the 6 main ways to prevent or reduce public wrath, to make room for reason and allow effective public engagement to take place


  • Strategies for managing public opposition
  • How to manage outrage in public participation
  • To use specific tools and techniques for working with the angriest people
  • Stakeholder analysis and motivations
  • How to remove the internal barriers to outrage management
  • How to ask questions with value and empathy
  • Who should do what—roles and responsibility
  • How your own attitude impacts public and stakeholder anger

The Participation Company offers discounts to active members of IAP2 USA, ICMA and NCDD. The discount is valid through our Early Bird Deadline of March 14, 2018. The last day to register is April 5, 2018.

Click here to register for this event, view The Participation Company training calendar or download a flyer.

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