Virtual Training with IAP2 USA

IAP2 USA is pleased to announce the launch of our new online training courses. This is an exciting opportunity for you to update your professional skills — in collaboration with colleagues and without leaving your office.

These courses are designed to support ongoing learning, and are more than a set of worksheets or templates. They include videos, exercises, interactive multimedia examples, case studies, interaction with fellow participants and your trainer, and more.

The best online learning goes beyond the content. Our trainers teach skills and knowledge in a way that connects to your goals, hopes, and values AND demonstrates how these connect to your work and world.

Welcome to Virtual Training @IAP2 USA!

Upcoming Online Courses

  • No upcoming online courses

For the complete schedule of upcoming trainings and events, please visit our Events Calendar. NOTE: Only one person may attend per registration. 

Questions? Contact

Available Online Courses

Choosing the Right P2 Tools:
"Workshops, Surveys, Tours – Oh, My!

Trainer: Anne Carroll

This course focuses on the critical and oft-neglected professional development “zone” between process design and detailed instructions on specific techniques – that space where practitioners and decision makers decide which tools and techniques to employ. 

Too often those decisions are based on the practitioner’s experience or comfort with a particular technique, a project lead or decision maker’s new favorite tool, fears about stakeholder influence or conflict, and so on. While there are always demands and constraints on choices, this course offers a more thoughtful and efficient approach to wisely choose tools and techniques to support stakeholder engagement, meet your project and engagement objectives, and account for key variables including schedule, budget, opportunities, and risks.

Who should take this course?
Practitioners and decision makers responsible for choosing tools and techniques to support stakeholder engagement in a project, or for an organization to acquire as part of longer-term engagement support.

Learner Outcomes
At the end of this online course, participants will:

  • Understand how tools and technique choices fit within a process design framework and context
  • Recognize how tools and techniques appropriately vary by objectives and group size
  • Understand the critical need for tools and techniques to meet stakeholder needs
  • Learn about various decision-making factors
  • Explore various ways to decide about tools and techniques while understanding their value, limitations, implementation considerations, application, and so on
  • Explore equity opportunities and risks tied to tool and technique selection
  • Recognize the role of evaluation and real-time adjustments
  • Learn ways to navigate process and decision-making challenges

This course will be delivered via two live sessions, and includes participant materials as well as an open-source resource directory of tools and techniques.

On Deck:

  • April 30 - May 7, 2018
Live Sessions:
  • Monday, April 30,  2018 - 11:00 AM - 1:00 PM Pacific
  • Monday, May 7, 2018 - 11:00 AM - 1:00 PM Pacific

Time Zone Converter


  • IAP2 Members – $99.00 (USD) - For members of IAP2 USA, the IAP2 Affiliates, and members of the IAP2 Federation. International Members, should contact for the registration code.
  • Non-Members – $109.00 (USD)
Register for April 10 - May 7, 2018


Anne Carroll
Choosing the Right P2 Tools

Anne Carroll

Anne Carroll has been a consultant and trainer in public involvement and strategic planning for many years, working in the public and nonprofit sectors. She focuses on designing and implementing authentic stakeholder engagement on major public issues, engaging diverse groups of people and perspectives, and tackling complex and multistakeholder environments. She served for 16 years as an elected member of the St. Paul Board of Education, and serves in leadership roles with the International Association for Public Participation USA and

Learn more - P2 Tools

Susanna Haas Lyons
Social Media & P2; Evaluation & P2

Susanna Haas Lyons

Susanna Haas Lyons, M.A. , is a civic engagement specialist. She designs participation strategies, facilitates complex meetings, and provides training for better conversations between decision-makers and those who are most impacted by an issue. Bridging online and face-to-face methods, she has worked for 15+ years on some of North America’s largest and most complex citizen and stakeholder engagement projects. Susanna teaches in Simon Fraser University's Dialogue and Civic Engagement certificate program, the Justice Institute of BC’s Center for Leadership, and for Alberta Municipal Affairs. She is also a judge for IAP2 Canada’s annual awards that recognize excellence and innovation in public participation. For more information, visit or follow her on twitter at @zannalyons.

Learn more - Courses

Melissa Appleton
Participatory Budgeting

Melissa Appleton

Melissa Appleton manages the implementation of participatory budgeting projects and innovations on the East Coast for the Participatory Budgeting Project. With over eight years of experience supporting group and inter-personal dialogue as a facilitator, mediator, and trainer at the largest community mediation organization in the US (New York Peace Institute), she brings a passion for collective decision-making to participatory budgeting. Melissa is happy to be supporting group deliberation and participation with diverse communities more locally after doing conflict resolution work internationally in Timor-Leste, Kosovo, and Israel. She received a graduate degree in Peace Education from Columbia University and, though a proud Vancouver B.C. native, has called New York City home for 12 years. abroad.

Learn more - Participatory Budgeting

Past Online Training Courses

Evaluation & Public Participation

Trainer: Susanna Haas Lyons

Evaluation should always be useful, and this introductory course will cover theories and practical strategies to help you evaluate your public participation efforts. In this online course, you will examine the differences between process and impact evaluation, and review the components of a basic evaluation plan. You will craft evaluation questions, and consider sources of information to help you answer those questions. Above all, you will learn how to employ evaluative thinking as a learning strategy, in order to strengthen your work and achieve greater impact.

Who should take this course?
Practitioners involved with planning individual engagement projects or managing a range of engagement initiatives, and who want to be able to understand the efficacy of their efforts.

Learner Outcomes
At the end of this online course, participants will:

  • Design a basic P2 evaluation plan
  • Determine the most appropriate type(s) of evaluation for a P2 project
  • Describe the principle of utilization-focused evaluation and its importance
  • Describe the difference between process and impact evaluation, and specify indicators to help measure both areas
  • Evaluate a range of data sources to help evaluate P2

This course will be delivered via two live sessions, and includes participant materials as well as an open-source resource directory of tools and techniques.

There are no sessions available at this time. 

Social Media & Public Participation
"Digital Engagement Tools and Strategies"

Trainer: Susanna Haas Lyons

We know that online tools reach new participants and enable different kinds of conversation. But, it’s an emerging field and there is still much trial and error, so this short online course will give you a leg up in understanding and using digital engagement tools.

This online course will cover foundational concepts of digital engagement, consider its benefits and risks, and explore strategic frameworks for determining which online tools to use. You will learn the basics of how content gets seen on social media, and learn to strengthen the impact of your social media posts.

Who should take this course?
Public participation practitioners within an organization or engagement consultants who want to begin or increase their use of social media and other digital engagement tools.

Learner Outcomes
At the end of this online course, participants will:

  • Develop objective-driven online participation strategies
  • Begin to write content appropriate for social media public participation projects and understand the importance of two-way communication in this medium
  • Identify challenges to participation in digital environments and be aware of approaches that may address these challenges
  • Understand the range of ways people may participate online, and increase their knowledge of available tools

This course will be delivered via two live sessions, and includes participant materials as well as an open-source resource directory of tools and techniques.

There are no sessions available at this time. 

Participatory Budgeting:
Real Money, Real Engagement

Trainer: Melissa Appleton, Project Manager, PB Project

What is Participatory Budgeting (PB) and how does it work? PB is a democratic process where community members directly decide how to spend part of a public budget. The process begins with the formation of a community-based steering committee; the steering committee designs and governs the process; at the start of the process, people come together (in person and online) to learn about the budget, share ideas and volunteer as budget delegates; budget delegates work with the government entity and other experts to develop proposals based on these ideas; community members vote on proposals and the government implements the top projects.
In this course, trainers from the Participatory Budgeting Project will engage participants in a mock process, from design to the vote, in order to provide a deeper understanding of PB and how it works as a public participation tool. We'll explore what it takes to start a process and keep it going, how it aligns with IAP2 Core Values, and what components make it a best practice in public participation.

Who should take this course?
Anyone interested in planning and advocating for PB in their community or helping others with the process in their community. The workshop is especially recommended for elected officials, staff, consultants, and organizers looking to gain a solid foundation in PB before deciding if and how to move a process forward locally.

Learner Outcomes
At the end of this online course, participants will have:

  • An understanding of PB and how the process works aligns with the IAP2 Core Values.;
  • Practical skills for facilitating PB processes.
  • A greater awareness of the challenges of PB, and ways to overcome them

This is a four-hour course, split into two live sessions where participants will walk through a mock process to create a participatory budget project, giving the learner an in depth understanding of the process and how to make it work in their community.

There are no sessions available at this time. 

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