Emotion, Outrage and Public Participation (2-day course)

  • June 14, 2012
  • June 15, 2012
  • Chicago, IL

Emotion, Outrage and Public Participation – Moving from Rage to Reason

Public anger is an increasing fact of society.  Growing global citizen outrage causes government gridlock, lawsuits, stopped projects, election losses, loss of time, money, and destroyed credibility.  Emotion, Outrage and Public Participation is a new workshop that builds on IAP2’s global best practices in public involvement and the work of Dr. Peter Sandman, a foremost researcher and expert in public outrage and risk communication. This course will help you move people from rage to reason and engage stakeholders in building consensus for better decisions.

This practical, hands-on workshop is a fresh 2-day mix of lecture, video, small and large group discussion and authentic, real world exercises that give you the tools and ability to manage the tough public issues that you face and move your projects forward.

People who take this course will:

  • Know how to identify and assess the root causes of public frustration, anger and outrage
  • Understand 12 factors of citizen emotion and be better able to predict and prevent public anger
  • Comprehend different strategies for the 4 kinds of risk communication
  • Learn the 6 main ways to prevent or reduce public wrath, to make room for reason and allow effective public engagement to take place

And you’ll learn:

  • Strategies for managing public opposition
  • How to use outrage management in public participation plans
  • Specific Tools & Techniques for working with the angriest people
  • Stakeholder analysis and motivations
  • Removing internal barriers to outrage management
  • Asking questions with value and empathy
  • Who should do what in the process
  • How your attitude impacts public and stakeholder anger

Trainer: John Godec

Cost: $630.00 (IAP2 USA members), $700.00 (non-members)

Early bird discount: Register and pay by May 24, 2012 for $560 (IAP2 USA members), $590 (non-members).

Registration: League of Extraordinary Trainers (make sure to contact Extraordinary Trainers directly to take advantage of IAP2 USA Member discounts: info@extraordinarytrainers.com or 720-237-9175)

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