Online 4 Day Course - IAP2 Strategies for Opposition & Outrage in Public Participation

  • November 09, 2020
  • (EST)
  • November 13, 2020
  • (EST)
  • 4 sessions
  • November 09, 2020, 11:00 AM 2:00 PM (EST)
  • November 10, 2020, 11:00 AM 2:00 PM (EST)
  • November 12, 2020, 11:00 AM 2:00 PM (EST)
  • November 13, 2020, 11:00 AM 2:00 PM (EST)
  • Online
  • 22


  • For members of the IAP2 Affiliates or IAP2 Federation International Associates.


This four session training course combines the work of risk communication expert Dr. Peter Sandman with the International Association for Public Participation (IAP2) core concepts for meaningful and effective public participation and stakeholder engagement. In these challenging times you need strategies and behaviors to work together more effectively with communities and stakeholders are outraged. This two-day course is recommended for seasoned practitioners who have practical experience working with the public. The workshop is practical, hands-on and participatory with a mix of video, lecture and group exercises.

$425 Members  --  $510 Non-Members  --  $250 Students

PLEASE NOTE: You must be logged in to receive the member rate and International IAP2 members require a code to register. Please contact to obtain it. 

Cancellation and Substitution policy

Learning Objectives

At the end of this four-day course, participants will:

  • Know how to identify and assess the root causes of public frustration, anger and outrage.
  • Understand 12 reasons for reactions and be better able to predict and prevent public anger.
  • Learn 6 strategies to prevent or reduce public outrage so more effective public engagement can take place.
  • Specific tools and techniques for working with the angriest people.
  • How to address internal resistance to trying new ways of engaging with the public.
  • How to ask questions and engage meaningfully with value and empathy.
  • How your attitude and behavior impacts public anger, and how to show up more effectively.
  • A new way of thinking about public outrage, and enhanced skills, knowledge and behaviors to apply in your next public engagement challenge.

Trainer: Stephani Roy McCallum

Stephani Roy McCallumStephani is Chief Storm Rider at the Courageous Leadership Project where she steps into the storm of high emotion and conflict, and rides it to clearer skies. She is an internationally-recognized trailblazer who has worked on five continents facilitating tough conversations on high stakes, high emotion issues. As a trained co-active leadership coach, she brings 25 years of public engagement experience in bringing people together to build new perspectives and collaboratively create brave solutions, growing their own leadership and capacity. Steph has been the recipient of multiple awards for her work, including and IAP2 International Award for Project of the Year. Stephani sees a world where a new kind of leader is needed, willing to have brave, honest conversations about the things that matter most. When leaders show up with fierce courage, open-hearts and a deep commitment to integrity groups can move from stuck to possible. Stephani believes that brave, honest conversations are how we solve the challenges in our world, together.

Copyright ©2010-2017 IAP2 USA. All rights reserved.