In these challenging times of environmental, health, cultural, economic and social changes this is a course that will enhance your practice, support your clients and equip you to think about and learn how to apply behaviours that will enhance quality public participation outcomes where communities are emotional or outraged and therefore not yet at the place where they can fully participate in a public engagement process. This course will help you plan for those type of circumstances.

The use of case studies and video clips throughout the two days will demonstrate:

• Six practical strategies for managing outrage
• New behaviors that you can apply immediately
• A new way of thinking and analyzing outrage
• New ways to plan and implement public participation projects where people are outraged

Who should take the EOP2 course?
This two-day course is designed for any practitioner dealing with the tough issues facing our communities now and in the future. Anyone in communities facing complex challenges - from outreach coordinators to consultants and elected officials - would benefit by learning meaningful best practices to assess and address outrage in your P2. 

This course brings together the collective knowledge and experience of outrage management as taught by Dr. Peter Sandman and public participation as practiced by IAP2. The course is highly interactive and uses a range of adult education methods including using case studies, video clips of Peter, tools and techniques used in public participation, times for personal reflection, group discussion and application of strategies. Participants receive a learning journal to record their reflections and insights and to note what is important for their work. Prior completion of Foundations in Public Participation is recommended but not required.